Frequently Asked Questions
Find answers to common questions regarding our courses, study timetables, refund policies, and single-device access terms.
🛡️ Platform Policies & Access Terms
We want you to study with total confidence! We offer a 7-Day Satisfaction Guarantee. If you are not satisfied with the course quality within 7 days of purchase, simply send an email to support@keynihongo.com with your account details, and we will process a full refund—no hassle required.
To keep our course prices affordable while protecting our copyrighted content, each student account is locked to 1 active registered device at a time. Once you log in on your phone, tablet, or laptop, that device becomes your primary study portal. If you purchase a new device or need to transfer access, you can request a device reset through support.
No, all video lectures and practice tools are available exclusively via high-speed online streaming. Downloading is not supported to ensure content protection and security.
Every enrolled course comes with Lifetime Access. Pay a single one-time fee and study at your own pace without any monthly subscription renewals or expiration dates.
⏱️ How to Study & Recommended Timetable
For consistent progress, we recommend dedicating 1 to 2 hours per day. Here is a sample daily routine followed by our successful students:
- 30 Mins: Watch video lessons on vocabulary and grammar patterns.
- 30 Mins: Practice listening comprehension and shadowing exercises.
- 30 Mins: Review Kanji, vocabulary flashcards, or mock test quizzes.
Starting your course is instant and easy:
- 1. Choose your desired course and complete checkout.
- 2. Log in to your Key Nihongo Student Dashboard using your registered email.
- 3. Select your enrolled level (e.g., JLPT N5 or Nursing Care SSW) and click “Start Studying”.
- 4. Play video modules and track your progress automatically.
📚 JLPT, JFT-Basic & SSW Visa Questions
JLPT (Japanese Language Proficiency Test) evaluates general Japanese knowledge across 5 levels (N5 to N1) and is held twice a year.
JFT-Basic (Japan Foundation Test) measures practical Japanese communication needed for daily life in Japan. It is computer-based, held multiple times a year, and is explicitly recognized for the Specified Skilled Worker (SSW) Category 1 visa.
JFT-Basic (Japan Foundation Test) measures practical Japanese communication needed for daily life in Japan. It is computer-based, held multiple times a year, and is explicitly recognized for the Specified Skilled Worker (SSW) Category 1 visa.
Most Specified Skilled Worker (SSW) Category 1 visas require at least a JLPT N4 certificate or a passing score on the JFT-Basic exam, in addition to passing your industry’s SSW Skills Evaluation Test (e.g., Nursing Care, Agriculture, Food Service).
Yes! Our SSW sector skill modules (Nursing Care, Agriculture, Construction, Aviation, Food Service) include specialized technical vocabulary, workplace safety terminology, and exam-focused practice tests modeling official test standards.
Still Have Questions?
Our student support team is always ready to assist you with enrollment, course selection, or technical queries.
Contact Support