Get in Touch with 日本語の鍵

Have questions about our JLPT, JFT-Basic, or SSW Skill courses? Reach out to us and our support team will get back to you shortly.

Send Us a Message

📧 Email Support

Send us an email anytime and we will respond within 24 hours.

support@keynihongo.com

⏰ Student Support Hours

Monday – Friday: 9:00 AM – 6:00 PM (JST)

Saturday: 10:00 AM – 2:00 PM (JST)

Sunday: Closed

🔑 Key Access Notice

Enrolled students receive instant single-device streaming credentials immediately upon course activation.

Frequently Asked Questions

How long does enrollment approval take?

Access to your purchased courses is granted instantly upon successful registration and payment verification.

Can I switch my active device later?

Yes, if you buy a new device, contact support to reset your active device link for your account.

Are course materials downloadable?

All video lessons and practice tools are streaming-only to protect content security and keep course fees affordable.